Security Centre
Keep your money and identity safe
Clear, practical guidance to help you bank securely — and act quickly if something goes wrong.
Protect Your Account
Use a strong, unique password and never share your login details. Enable all available security features in digital banking.
Phishing Awareness
Equatorial Bank will never ask for your password, PIN or full card details by email, SMS or phone. Treat unexpected messages with suspicion.
Card Security
Keep your card in sight during transactions, shield your PIN, and block your card immediately in digital banking if it is lost or stolen.
OTP & Password Safety
A one-time password is only for you. Never read it to anyone, and never enter it on a site you did not open yourself.
Mobile Security
Keep your phone updated, use a screen lock, and only install apps from official stores. Avoid banking on public Wi-Fi.
Scam Awareness
Be cautious of urgent payment requests, offers that seem too good, and anyone pressuring you to move money quickly.
Report fraud immediately
If you suspect fraud or your card is lost or stolen, report it right away. You will receive a reference number to track your report.
Report fraudContact support
Need help with your account or a transaction? Reach our support team through the contact centre.
Contact support